Rates & Policies

Cancellations & Changes
 

If a cancellation is received AFTER a sitter has already been confirmed, the client's credit card on file will be charged $25 per date of service cancelled. If the client is a hotel guest whose reservation has been made through the concierge, the cancellation fee will be billed to their room account. Cancellations received less than 24 hours from the start time will be charged the full 4 hour minimum. Time changes within one hour of the start time will be billed from the original start time.

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*confirmed = the family receives an email or text message with the sitter's name and profile, or the name of the sitter has been received by the hotel concierge

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COVID-19 policy: All reservations placed prior to 3/15/2020 are eligible for waived cancelation fees. Reservations placed after 3/15/2020 will be subject to all cancelation fees as described above. 

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Minimum

There is a four hour minimum for each time of service, including multiple services on the same day. Clients who use less than four hours will still pay the four-hour minimum.

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Holiday Rate

Holiday rates are in effect (+$5/hour) on the following days: Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Easter, and 4th of July.

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Payment Methods

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All payments are made automatically to the client's credit card on file. You will have an opportunity to review charges after the caregiver completes her job and checks out.  ​

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Hotel Parking Charges

Parking charges in downtown hotels typically range from $10-$15 per day, however a few can range from $20-$30 per day. You will be notified if your hotel has a parking charge.

Travel Fees and Booking Fees

A booking fee of $12 applies to the Fairmont Grand Del Mar and Rancho Valencia Resort. A $20 travel fee will be added to locations in Temecula, Ramona, and Julian. 

Employer Responsibility

Sitterwise is a referral service for caregivers. The caregiver works directly for you; not Sitterwise. We make every reasonable effort to screen our caregivers including background checks, reference screens, and in-person interviews. You agree to hold Sitterwise harmless from any damages incurred by sitters we refer. You agree not to hire Sitterwise caregivers directly through them, but to always go through the agency.