Cancellations & Changes
 

If a cancellation is received AFTER a sitter has already been confirmed, the client's credit card on file will be charged $25 per date of service cancelled. If the client is a hotel guest whose reservation has been made through the concierge, the cancellation fee will be billed to their room account. Cancellations received less than 24 hours from the start time will be charged the full 4 hour minimum. Time changes within one hour of the start time will be billed from the original start time.

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*confirmed = the family receives an email or text message with the sitter's name and profile, or the name of the sitter has been received by the hotel concierge

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COVID-19 policy: All reservations placed prior to 3/15/2020 are eligible for waived cancelation fees. Reservations placed after 3/15/2020 will be subject to all cancelation fees as described above. 

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Minimum

 

There is a four hour minimum for each time of service, including multiple services on the same day. Clients who use less than four hours will still pay the four-hour minimum.

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Holiday Rate

 

Holiday rates are in effect (+$5/hour) on the following days: Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Easter, and 4th of July.

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Payment Methods

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Many sitters accept Venmo and PayPal for payment -- please inquire with your sitter for payment preferences. If Venmo and PayPal are not accepted, hotel guests and visiting families should be prepared with cash for payment. ATMs are available in hotel lobbies. Private residences may pay by cash or check. 

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Hotel Parking Charges

 

Parking charges in downtown hotels typically range from $10-$15 per day, however a few can range from $20-$30 per day. You will be notified if your hotel has a parking charge.

 

Travel & Booking Fees

 

A travel charge of $10 applies to the Omni La Costa Resort, the Park Hyatt Aviara, and other locations in Carlsbad, Encinitas, and Temecula. A booking fee of $12 applies to the Grand Del Mar and Rancho Valencia Resort. 

 

Employer Responsibility

Sitterwise is a referral service for caregivers. The caregiver works directly for you; not Sitterwise. We make every reasonable effort to screen our caregivers including background checks, reference screens, and in-person interviews. You agree to hold Sitterwise harmless from any damages incurred by sitters we refer. You agree not to hire Sitterwise caregivers directly through them, but to always go through the agency.