Privacy + Trust

Sitterwise Privacy Policy

1. Overview

For purposes of this Privacy Policy, “Sitterwise,” “we,” “us,” and “our” refer to Sitterwise, Inc. “You” refers to you as a visitor or user of the site or services.

This policy applies to users of www.sitterwise.com, related web pages, mobile applications, mobile websites, and services provided through the site or through other channels, including telephone support.

This Privacy Policy does not apply to third-party entities that may use the site or services. Their use is governed by separate terms. Other capitalized terms not expressly defined here have the same meaning given in the Sitterwise Terms of Use.

By using the site and/or the services, you consent to the collection, storage, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect and Their Sources

How Sitterwise collects and stores information depends on the services you use and the activities in which you participate. Some parts of the site can be used without registering, while other services require a Sitterwise account.

Information you provide

Sitterwise stores information you provide when registering, booking a reservation, posting a profile, communicating through the site, discussing care options over the phone, using mobile applications, or contacting Sitterwise by email, postal mail, chat, or other channels. If you provide information about yourself or someone else, you represent that you have the right and authority to do so.

Registration information

• Account details: First and last name, email address, home address, children’s names and ages, and phone number.
• Payment details: For services that require payment, Sitterwise may collect credit card information, expiration date, security code, and billing address.

Reservation and profile information

• Client reservations: Type of care needed, schedule, location, rate, family details, photos, health information if provided, and any other details included in the reservation.
• Caregiver profiles: Services offered, availability, location, education, languages, driving ability, work history, profile photos, phone numbers, references, and other application details.

Information provided by others

Sitterwise may collect information that users and others provide about one another, including ratings, reviews, relationships to caregivers, references, audio reference recordings, and communications exchanged through Sitterwise tools or shared through phone, email, or mail.

Third-party verification and background checks

To support site safety and integrity, Sitterwise may use third-party providers to compare your information against criminal databases, sex offender registries, media streams, fraud watch lists, law enforcement reports, and similar sources. Sitterwise may also receive or access background check results where those are requested through its services, subject to applicable terms.

Connected platforms and other sources

If you connect through Facebook, Sitterwise may collect information you authorize Facebook to provide, such as your name, profile picture, email address, city, friends, interests, and other public or permitted profile details. Service providers such as payment processors may also share transaction-related information. Sitterwise may additionally obtain demographic, research, or marketing data from partners and combine it with information collected directly.

Information you expressly authorize us to collect

Sitterwise may request access to device contacts, precise location, or similar device data. If permission is granted, that access may continue until it is turned off through your device settings.

Automatically collected information

Sitterwise may automatically collect IP address, browser type, browser language, operating system, device identifiers, usage behavior, referring and exit pages, clicked content, time spent, timestamps, and error logs.

Cookies, analytics, and advertising technologies

Sitterwise and its service providers may use cookies, tracking pixels, and similar technologies to recognize users, measure site usage, customize the experience, improve services, and evaluate the effectiveness of advertising. Authorized third parties may also use these technologies to help deliver relevant Sitterwise ads.

Sitterwise also uses Google Analytics in aggregate to better understand its audience, and states that browser “Do Not Track” requests may not be honored.

3. Purposes for Which We Use Information

In general, Sitterwise uses collected information to improve its services, create a safer community, and communicate with users. This may include using information to:

• Register and service user accounts.
• Populate client reservations and caregiver profiles.
• Respond to questions and request feedback.
• Send feature updates, special offers, educational content, surveys, or administrative notices by email, SMS, or other channels.
• Match clients with caregivers who appear to meet their needs and preferences.
• Verify information and user representations.
• Perform analytics, research, and reporting to improve existing services or develop new ones.
• Protect the safety and integrity of the site and its users.
• Personalize promotional content and advertising.

Sitterwise may also aggregate and/or de-identify information. Aggregated or de-identified data is not intended to identify you and may be used or disclosed without restriction under this policy.

4. How We Share and Categories of Third Parties With Whom We Share Information

In addition to the uses described above, Sitterwise may share information with third parties in the following ways.

With Site Visitors and Registered Users

To increase the likelihood of finding care or finding work, Sitterwise may display information included in reservations or profiles, excluding contact information, along with details such as first name, last initial, city, state, profile picture, and for caregivers, gender and age unless age sharing is disabled.

Posts made in online groups or forums may be visible to others who access those spaces. Testimonials and endorsements may also be displayed on the site or in marketing materials.

With other users, vendors, and service providers

Reviews, references, caregiver phone numbers, Facebook-based connections, and certain account notices may be shared with relevant users. Sitterwise may also share information with vendors that provide services such as email delivery, geolocation support, background checks, credit card processing, classified advertising, SMS delivery, communications tools, fraud detection, and Google Invisible reCAPTCHA.

With search engines, social platforms, and public websites

Selected information from reservations and caregiver profiles, including photos, first name, last initial, city, state, and job or provider description, may be shared with search engines, social media sites, or third-party websites, which may make that information publicly searchable.

With Facebook, affiliates, and during business transactions

If you connect through Facebook, you may choose to share certain Sitterwise activity back to your Facebook account. Sitterwise may also disclose information to affiliates and subsidiaries for operational and commercial purposes. If Sitterwise is involved in a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.

As required by law or for safety reasons

Sitterwise may disclose information when it believes disclosure is appropriate to investigate illegal activity, suspected fraud, threats to health or safety, policy violations, terms violations, or to protect the rights and property of Sitterwise, its users, employees, and the public.

5. Your Choices Regarding Information Sharing and Communication

Registered Users control how much optional information they choose to share, including profile content, reservation details, and uploaded images. Sitterwise also describes the following opt-out options:

• Opt out of showing online status to other Registered Users.
• Opt out of having reservation or caregiver profile information appear in third-party search engine results.
• Disable Facebook Connect to stop certain Facebook-related sharing.
• Disable location, contacts, or similar sharing through mobile device settings.

By becoming a Registered User, you consent to receive certain emails, including special offers, tips, notifications, surveys, and administrative notices. You can opt out of marketing emails and some optional emails in your account settings or by using the unsubscribe link in those messages.

Even if marketing preferences are changed, Sitterwise may continue to send administrative communications, such as policy updates, reservation responses, and caregiver-related messages where applicable.

6. Changing or Removing Information and Closing Your Account

You can update certain information through your account settings. Information posted in profiles or reservations can often be edited or removed directly, although Sitterwise states that some removal requests may not be reasonably accommodated in every case.

If you close your account, Sitterwise states that it will remove your name and other contact and identifiable information from its publicly viewable database. However, it may retain information for fraud prevention, legal compliance, auditing, enforcing agreements, account recovery, analytics, or providing services to other users.

Messages sent to other users, group contributions, and information copied by others may remain visible after account closure. Search engines may also continue displaying cached or indexed versions of removed content until those indexes are refreshed.

7. Collection of Information from Children

Sitterwise’s site and services are not intended for individuals under age 14. If Sitterwise becomes aware that it has collected personal information, as defined by the Children’s Online Privacy Protection Act, from children under age 13, it states that it will take reasonable steps to delete that information as soon as practicable.

8. How We Protect Information

Sitterwise states that it uses administrative, technical, and physical safeguards to help protect against unauthorized access, destruction, or alteration of collected information. These safeguards may vary based on the sensitivity of the information and the current state of technology.

9. Links to Other Websites

The site and services may contain links to third-party websites and services. Sitterwise is not responsible for the privacy practices or content of those external services. Once you leave Sitterwise, this policy no longer governs your activity.

10. Changes to Our Privacy Policy

Sitterwise reserves the right to change this Privacy Policy and its Terms of Use at any time. Material changes take effect 30 days after notice is provided. Non-material changes or clarifications take effect immediately upon posting.

You should periodically check www.sitterwise.com/privacy for updates. Continued use of the site or services after a change becomes effective constitutes acceptance of the updated policy.

11. Privacy Information for California Residents

If you are a California resident, California law requires additional disclosures about how Sitterwise collects, uses, and shares “personal information” as defined by the California Consumer Privacy Act (CCPA).

Categories of personal information collected

• Identifiers such as name, address, and email address.
• Commercial information such as transaction data.
• Financial data such as payment method details and billing address.
• Internet, network, or device activity such as browsing history and usage information.
• Geolocation information, whether approximate or precise with consent.
• Inference data about likely interests.
• Professional, employment, and education information.
• Protected classifications where applicable.
• Physical, visual, sensory, and medical information where provided in connection with child care.
• Other information that identifies or can reasonably be associated with you.

CCPA rights disclosure

California residents, or authorized agents acting on their behalf, may request that Sitterwise:

• Disclose categories of personal information collected or disclosed, sources, business purposes, and categories of third parties involved.
• Provide access to or copies of certain personal information.
• Delete certain personal information.
• Provide information about any financial incentives, if offered.

Sitterwise states that it does not “sell” personal information as that term is defined under the CCPA. It also states that it does not share personal information with third parties for their own direct marketing purposes under California’s “Shine the Light” law.

Sitterwise may verify identity using login credentials, reauthentication, or matching data points against its records, and may request additional information if needed.

12. Contact Us

If you have questions about this Privacy Policy, you can contact Sitterwise by email or mail:

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